Privacy Policy

MTS Systems Engineering Pte. Ltd. (“MTS”, “we”, “us” or “our”) is committed to protecting the privacy of visitors to our website and of individuals who interact with us. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the “PDPA”) and other applicable laws.

By using our website at mts.com.sg or by submitting your personal data to us (for example, through our contact form), you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We Collect

We may collect the following categories of personal data:

• Contact and identity details — such as your first and last name, email address, telephone number and company name.
• Enquiry information — such as your selected market, the nature of your request, your preferred contact method and any message you choose to send us.
• Technical information — such as your IP address, browser type, device information and pages visited, collected automatically when you browse our website.

You are not obliged to provide the personal data we request, but if you choose not to, we may be unable to respond to your enquiry or provide the services you are seeking.

2. How We Use Your Personal Data

We use your personal data for purposes including:

• Responding to your enquiries, requests and messages;
• Providing, operating and improving our services and website;
• Contacting you through your preferred channel (for example, WhatsApp, phone call or email) in relation to your enquiry;
• Managing our relationship with you as a client, partner, candidate or supplier;
• Complying with applicable legal and regulatory obligations; and
• Detecting, preventing and addressing security or technical issues.

3. Consent

Where required under the PDPA, we collect, use and disclose your personal data only with your consent, unless the collection, use or disclosure is permitted or required without consent under applicable law. When you submit our contact form, you consent to our processing of your personal data as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us using the details below. Please note that withdrawing your consent may affect our ability to respond to you or provide our services.

4. Disclosure of Personal Data

We do not sell your personal data. We may disclose your personal data to:

• Members of our group of companies, where relevant to your enquiry;
• Trusted third-party service providers who support our operations, such as email, hosting and IT service providers, who are required to protect your data;
• Professional advisers, regulators or government authorities where required by law; and
• Any party in connection with a corporate transaction, such as a merger, acquisition or reorganisation.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements, after which it will be securely deleted or anonymised.

6. Protection of Personal Data

We implement reasonable administrative, technical and physical measures to protect your personal data against unauthorised access, collection, use, disclosure, loss or misuse. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Analytics

Our website may use cookies and similar technologies to enable core functionality, remember your preferences and understand how the site is used. You can manage or disable cookies through your browser settings, although some features of the website may not function properly as a result.

8. Third-Party Links

Our website may contain links to third-party websites and services (for example, map or social media services). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

9. International Transfers

Where we transfer your personal data outside Singapore, we take reasonable steps to ensure that the receiving party provides a standard of protection comparable to that under the PDPA.

10. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw your consent to our continued use of your personal data; and
• Enquire about how your personal data has been used or disclosed.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

11. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

13. Contact Us